Frequently Asked Questions

  1. What is iVideo?

    iVideo is a great new iPhone/iTouch application that brings you all the best internet video content - over 22,000 shows! All of the content has been checked for iPhone compatibility, and organized into 17 major categories. There is something for everyone, from news, weather and sports, to all kinds of special interests. You can play the content or download it to watch later, keep a favorites list, subscribe to series of shows so they'll download automatically, and send messages to your contacts to let them know the great shows you've been watching. It's fun, easy to use, and you can watch anytime, anywhere!

  2. Where can I get iVideo?

    iVideo is available exclusively through Apple's App Store. Here is a link to the iVideo page in the App Store.

  3. What does it cost?

    iVideo is available for $4.99 (US). Your price may vary depending your local currency.

  4. Do I have to pay extra to download video content?

    No. All of the content in this release of iVideo is free. In future, iVideo may offer premium services as an option.

  5. Will iVideo use up my cellular data plan?

    It is true that video delivery can consume large amounts of data. Many people have unlimited data plans, so they don't have to worry about additional costs from their wireless carrier. To help those who need to manage their data consumption, iVideo checks your internet connection every time you launch it, and if you aren't using a WiFi connection it suggests you do so. Using WiFi is not required, but it is faster, and may save you data charges from your wireless carrier, depending on your plan. Please note that your wireless charges are your responsibility. iVideo is not responsible for any of these charges under any circumstances.

  6. How fast is iVideo?
    When should I download instead of playing a show from the internet?

    iVideo works best over a WiFi connection. You'll have faster downloads, and playing a video without downloading will likely be seamless. With 3G or EDGE cellular data connections downloads will be slower, and when playing a video without downloading it first you may experience pauses in the playback as the video plays faster than it is received. For 3G or EDGE connections, we suggest downloading the show first, and then playing it. After downloading, the file is stored locally on your iPhone/iTouch, so playback will be seamless. And you can watch the downloaded show as often as you want - even without an internet connection.

  7. How do I get the latest content?

    iVideo will update the categories and series from the internet every two days automatically, when you launch the application. When you select a series from the Series View, it will update the shows for that series automatically. For more frequent updates, tap the refresh button at the top left of the Series View or the Shows View.

  8. What does "subscribe" mean?
    How do I subscribe to a Series?

    When you subscribe to a series all of its shows will be downloaded, even new shows added in the future. This all happens in the background - you don't need to do anything. To subscribe to a series, tap the Subscribe button near the series' image. This button is available in most views. If you want to review the progress of your downloads, or delete some of them, go to the Downloads View.

  9. How do I play a show?

    In any view where a list of shows is displayed (Shows/Favorites/Downloads/Search), tap a row to select a show and then tap the play button (right arrow) on the bottom toolbar. If the show was previously downloaded, it will play locally without accessing the internet. Otherwise there may be a slight delay before it begins playing. For help with the player controls, please review the Movie Player View section.

  10. How do I download to save shows on my iPhone/iTouch?

    In any view where a list of shows is displayed (Shows/Favorites/Downloads/Search), tap a row to select a show and then tap the download button (down arrow) on the bottom toolbar. You will be asked if you want to download the series or just the selected show. Downloading the series is the same as subscribing to it.

  11. How do I get to the Downloads View to see my subscriptions and downloads?

    Tap the download button (down arrow) on the bottom toolbar. If you are in a view where a list of Shows is displayed (Shows/Favorites/Downloads/Search), you must make sure you do not have a show selected first. You can do this by tapping any row to select it, and then tapping again to de-select it. Do this before tapping the download button on the bottom toolbar.

  12. How do I create a new favorite?

    In any view where a list of shows is displayed (Shows/Favorites/Downloads/Search), tap a row to select a show and then tap the favorites button (heart icon) on the bottom toolbar. You will be asked if you want to make the series, or just the selected show, a favorite. Making the series a favorite is the same as making all its shows favorites.

  13. How do I get to the Favorites View?

    Tap the favorites button (heart icon) on the bottom toolbar. If you are in a view where a list of Shows is displayed (Shows/Favorites/Downloads/Search), you must make sure you do not have a show selected first. You can do this by tapping any row to select it, and then tapping again to de-select it. Do this before tapping the favorites button on the bottom toolbar.

  14. How do I send a message to a friend about iVideo or its video content?

    Tap the message button (envelope icon) on the bottom toolbar. A Send Message View will display with content depending on what was selected; a show, a series, or nothing. Type in an email address, or select contacts from your address book, and press send - it's that easy! Your message will include links for your friend to play the show, or review the series you selected.

  15. When I turn my iPhone/iTouch, iVideo displays sideways - Why?

    Every view in iVideo is designed to do this, except the movie player, which is always in the sideways, or landscape, mode. You can use iVideo in whichever orientation you prefer, and it will adjust automatically when you rotate the iPhone/iTouch.

  16. Are there any known issues with iVideo?

    Very few. Here are the ones we know about in this release...

    • On rare occasions, a show will not play directly from the internet or download. From time to time, the content publishers stop their video feeds for maintenance purposes, making them unavailable. Try again later.
    • For a very small number of shows, when trying to play them you may get a message that the server is not configured properly, or that the show cannot be played. While iVideo has pre-filtered the video content for iPhone/iTouch compatibility, sometimes the content publishers feed us invalid content or have server configuration issues that we cannot resolve.

  17. Where can I report a bug or suggest an improvement?

    Please visit the iVideo site.